Breezy.chat

What is Breezy.chat?

Breezy is an AI-powered customer service platform designed specifically for booking-based businesses such as tour operators, activity providers, and rental services. It integrates directly with your existing booking system to handle real-time inquiries, modifications, and transactions autonomously. Unlike generic chatbots that only answer FAQs, Breezy can reschedule bookings, process refunds, send tickets, and manage availability—all without human intervention. It learns your website, policies, pricing, and brand voice, then responds to customers in seconds, 24/7. For example, a customer asking to move a kayak tour due to a scheduling conflict receives an instant, personalized response with available alternatives, and the change is made automatically. Breezy also offers a voice channel: a dedicated phone number answered before the second ring, using your brand's voice, with the same capabilities as chat. Pricing is credit-based: one credit per 30 seconds of voice, with numbers starting at 20 credits per month. When a conversation requires human expertise, Breezy seamlessly escalates with a full summary, allowing your team to take over mid-chat with complete context. The operator dashboard provides a clear overview of the day: conversations handled by AI, items needing attention, and AI-noticed patterns. This reduces response times, increases customer satisfaction, and frees your staff to focus on complex issues. Use cases include adventure tour companies, event venues, and rental businesses that want to provide instant, accurate customer service without scaling their support team. Technical integration is straightforward, connecting to popular booking platforms like Checkfront, Rezdy, and FareHarbor. Breezy handles not just FAQs but actual booking operations, making it a true extension of your team. With an 85% auto-resolution rate, it transforms customer service from a cost center into a seamless, automated experience that drives loyalty and revenue.

Key Features

Who is it for?

tour operators, activity providers, rental services, booking, based businesses, customer service teams, travel agencies