We do not offer refunds for any of our paid services. This applies to all digital products and services, including but not limited to:
Our services are digital in nature and delivered immediately upon successful payment. Once an advertising campaign is live, a tool is featured, or tokens are added to your account, the service has been fully rendered and cannot be returned. Unlike physical goods, digital services cannot be "unused" or sent back.
💡 We encourage you to review all service details carefully before making a purchase. If you have questions about what a service includes, please contact us beforehand.
While our policy is no refunds, we understand that errors can occur. If you believe there has been a genuine issue with your purchase, such as:
Please contact us within 7 days of your purchase at support@boonqo.com. We will review your case thoroughly and may issue a refund at our sole discretion if the circumstances warrant it.
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to:
We're committed to fair resolution. Please reach out to us first so we can address your concerns directly.
We're here to help with any billing questions, concerns, or clarifications you may need. Our support team typically responds within 24 hours.
Our support team is ready to assist you with any billing questions or concerns.